Before Returning Any Item, Please Contact Us Via E-mail at:

service@cyclopsav.com

Return Policies

Items purchased from Cyclops AV may be returned within 30 days of our shipping date under the following circumstances:

• The item is inoperable upon receipt
• The item shows no physical signs of damage
• The item was received in an undamaged box

To return an item, you must first obtain a return authorization number by sending us an e-mail request to: service@cyclopsav.com. Please include your order number in this communication along with a description of the problem you are experiencing with your item. We will then issue return instructions to you by e-mail. Any item returned for credit or refund must include all original packaging and accessories and will be subject to a 15% restocking fee. Please note: after 30 days of our shipping date the customer must resolve any matter in accordance with the warranty terms of the item by contacting the manufacturer directly.

Shipping fees, customs clearance fees, etc. for any items returned to Cyclops AV, including items for exchange, are the sole responsibility of the sender and must be prepaid by the sender. We cannot accept collect freight shipments and any items being attempted to be delivered to Cyclops AV with any fees due will be refused.

Cyclops AV will absorb outgoing shipping fees for exchanged items, however, for shipments to Canada, the receiver will be liable for any additional fees such as customs clearance, duty, or brokerage fees, etc.

What to do if your item is damaged upon receipt - Cyclops AV takes the utmost care in packaging your items for safe shipment, however, in the unlikely circumstance that the item may have been damaged in transit, you must contact the shipper directly to file a claim. All items shipped by us are insured against damage with the shipping carrier. Unfortunately, Cyclops AV cannot be held liable for any damages that may have occurred during shipment, but the shipping carrier can be. For further details as to how to file a claim, contact the shipping carrier directly. Check the shipping carrier's web site for details.

• www.ups.com

What to do if your item stops working properly - All items sold by Cyclops AV are covered by their respective manufacturer's warranty. Terms and conditions of this warranty are included with your item. In the event that your item may need an in-warranty repair, you must contact the manufacturer directly for instructions as to how to go about achieving this. Sometimes a firmware upgrade may be all that is necessary and this could be conducted by downloading the latest firmware version yourself from the manufacturer's web site. If for some reason you cannot get support from the manufacturer, you may contact us via e-mail at service@cyclopsav.com and we will make every attempt to assist you. Be sure to include your order number in any communication with us.

What to do if you receive the wrong item - We take the utmost care to fulfill your order correctly, however, in the unlikely event that a mistake occurs (our fault) and you receive the wrong item, we will correct the error at our expense. Contact us for further information and return shipping instructions.

What to do if your item is not working when you receive it (DOA - Dead On Arrival) - As with any electronic device, products sold by Cyclops AV may be at risk of damage during handling and transit. Although rare, we will gladly replace any item that is received in non-working condition. Should this circumstance involve your order, you must first obtain a return authorization number by sending us an e-mail request to: service@cyclopsav.com. Please include your order number in this communication along with a description of the problem you are experiencing with your item. We will then issue return instructions to you by e-mail. As mentioned above, return shipment charges are the responsibility of the sender and must be prepaid. This policy enables us to continue to offer the best possible prices. Once received by Cyclops AV, the returned item will be exchanged and the new item will be shipped to you at no additional charge.