Terms and Conditions

Use of Website

Content on this web site is provided solely for informational purposes. Any and all information is provided on an “as-is" basis. Cyclops AV provides no endorsements, approvals, representations, or warranties, express or implied, for any products, software, firmware, websites, or any other items described or disclosed on this website.

Product Warranties

Where applicable, products purchased from Cyclops AV are covered by their respective manufacturer’s warranty. The user agrees that Cyclops AV cannot be held liable for any damage or data loss that may be encountered with the use of any product, whether purchased from Cyclops AV or any other source. This includes, but is not limited to: damage to products caused by improper use or incorrect power applied, damage to property as a result of electrical malfunction or fire, physical injury caused by direct or indirect contact with product, or circumstantial events surrounding the use of any product.

Shipping Policies

Cyclops AV strives to process orders and ship items in a timely manner. Depending on the item purchased, Cyclops AV may ship directly to the purchaser or arrange shipment from a third-party order fulfillment provider. Once an order or item is shipped, any product return or order cancellation will be subject to a 15% restocking or order cancellation fee.

Direct shipments are most often conducted using United Parcel Service (UPS). Such shipping transactions are processed according to the requested service with UPS Internet Shipping. Once the shipment transaction has been processed, an automated e-mail will be sent to the purchaser’s e-mail address from UPS’s Quantum View service. This e-mail will contain the shipment tracking number. Once this has occurred, the order or item is considered by Cyclops AV to be “shipped”. Please note: there can be a delay before UPS physically scans the package, which will trigger the package tracking process. This delay will typically be less than 24 hours, but can be as long as 72 hours for orders shipped on Fridays.

For shipments conducted with a third party order fulfillment provider, Cyclops AV will obtain a shipment tracking number and relay it to the purchaser. Once an order has been relayed to the order fulfillment provider by Cyclops AV, the order is considered shipped and any order cancellation or product return will be subject to a 15% restocking or order cancellation fee.

In the event that a customer faults and provides an incorrect shipping address or otherwise undeliverable circumstance resulting in the return shipment of an order, Cyclops AV will issue a credit to the purchaser for the original purchase price, less a 15% restocking fee and any shipping fees - including the original shipment fee and any incurred return shipping fees.
 
Shipments to Canada

The shipping charges we add to your order total for Canadian destinations are solely the freight charges imposed by UPS to carry the package from our shipping point to your destination. Please be aware that Canadian customers are responsible for any additional fees, including brokerage, duty, customs clearance, handling, shipping, and taxes. To collect such fees, there may be additional COD charges imposed by UPS.

If you have any trouble with this requirement or further questions, please feel free to contact us. If you wish to understand more about such potential fees, please contact UPS International Export/Import Services at 1-800-782-7892 as they are more up to date with current practices in this area.

Accuracy of Information

It is the intent of Cyclops AV to provide up-to-date and accurate product information on this website, however, due to manufacturer's ability to improve products without notice, it is possible that inaccurate or incomplete data may be presented. Cyclops AV cannot be held liable for any errors or omissions or consequences thereof.

Precautions and Risk

Cyclops AV does not condone or suggest using any information, product, or software mentioned or offered on this website for illegal activities. You are welcome to browse this website, however, should you decide to use any item or information that you find on this website, you agree that such use is conducted at your own risk. The user is encouraged to be aware of such items as viruses, worms, Trojan horses, and other items of a destructive nature and to take necessary precautions to ensure that whatever you select for your use is free of such risks. Furthermore, you agree that Cyclops AV cannot be held liable for any damages that may result from your use of any item.

Policy Updates

Cyclops AV may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms to which you are bound.

Agreement